Please wait as you are assigned to the next available specialist for your issue.īob : Hi *****! My name is Bob. Please choose one of the topics to chat about below: Could you rephrase your question? Virtual Assistants understand simple questions best. Some employees with the UVERSE router xxxx cannot connect to our network via Anyconnect and we are not allowed to touch their router. Me : I am a network engineer for a company that provides remote access to its employees using Cisco Anyconnect. Please state your reason for chatting so you can be assisted quickly. PLEASE DO NOT REPLY TO THIS MESSAGE - All replies are automatically deleted.ĪT&T : Hi, I’m AT&T’s automated virtual assistant. I changed the support guys' names to Bob and Bob #2 to protect their identities. Below is the transcript of our conversation. So I just wanted to ask a simple question. But, before facilitating an online meeting, I needed to confirm that this was indeed a solution to the problem. After years of poor experiences with AT&T when it comes to technical support, had I just found a solution? I was even working to support a customer who was having this exact issue at that moment in time so the timing couldn't be better. I decided to look for online support options when I found the support chat on the AT&T contact page after signing in.
I've been researching this because I have customers who have the same issue.
Note: If only one port is required, enter the port number in the From field. Port 500) others require that all TCP ports from 600 to 1000 be open. ForĮxample, some applications require only one port to be open (such as TCP Port (or Range): Enter the port or port range the application uses.You should create a separate definition for each. If the application you are adding requires both, Application Profile Name: A display name for the profile.On the Firewall Application Profile Definition page, enter the following information:
Below the application list, click Add a new user-defined application.ĥ. Click the Applications, Pinholes, and DMZ link.Ĥ. Click the Settings tab, and then click the Firewall tab.ģ. Have you opened the ports for VPN? You must open the supported port by adding a new user-definedĪpplication profile.